Refunds & Returns

You may want to return your order due to any of the following reasons:

Unless otherwise stated in the product description, the general requirements for returns are as follows:

 ✓ Returned item must be shipped back to us within fourteen (14) calendar days. Countdown starts from the date you received the item to the post stamp stated on the parcel you return to us.

✓ You have proof of purchase (order number, buying invoice, delivery note or bank statement).

✓ The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts or vouchers received with it.

✓ The product must not have been used or installed.

✓ All sealed items must not be opened.

Product Defects

1. If the parcel is not in good condition when you receive, please don't let the postman leave.

a. Take a photo of your consignment note and the parcel.

b. Don't sign to accept the parcel, ask the despatch to return to us.

c. Send us the photos and we will ship out a new parcel within three (3) working days.

2. If you accidentally received the parcel and only found the defect products after you open the parcel,

a. Take a photo of the defect product and send to our customer service

b. We will do compensation within three (3) working days.

3. If you found that the product received isn't same with what you ordered,

a. Take a photo of the defect product and send to our customer service

b. If we are shipping the wrong product to you, you can return back and we will send out the exact product to you within three (3) working days.

Item after 14 days upon receipt:

Your item cannot be returned after 14 days upon receipt, it can only be serviced. We suggest you contact and send the item directly to its warranty center for prompt assistance. You can find all the contact information of your product's warranty center on the warranty card inside your package.

How to return an item?

Just follow these 4 easy steps:

Step 1. Log in to the Membership Center > Orders > Find the order and click View.

Step 2. Scroll down and look for the button Apply Return Order.

Step 3. Select the item(s) you wish to return and enter the quantity, reason, and delivery details. Click Confirm Return Order after completing the required fields. 

The default return reasons are listed as follows:

• Not as expected 
• Parcel damaged on arrival
• Size issue
• Incorrect item received
• Others 

Step 4. After a customer has successfully applied for a return, the details will appear on the page.

Return Status

How do I track my return status?

A confirmation letter will be sent. 

There are two ways to see the return status:

1. Go to the customer's member account > Order > View > View Return Order.
2. Go to the customer's member account > Order. Click the Return Progress button.

How long is the quality evaluation process?

The replacement or Refund process only begins after we have completed evaluating your returned product. This quality evaluation process may take up to 3 working days.

Return Shipment Cost

Does EZoffice2u covers the shipment cost for returns?

Yes. But the shipment cost for returns needs to be paid by you first.

Replacement

How long does it take to replace my item?

The replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 3 working days. You may login to your account to see the refund status.

Please expect to receive your replacement within the following time frame:

• Klang Valley: 1 to 3 working days
• Peninsular Malaysia: within 3-5 working days
• East Malaysia (Sarawak, Sabah, Labuan): 5 to 8 working days

How do I know if replacement has been processed?

You will receive an email notification stating that we are now processing the replacement for your order. If we're delivering your item by courier, you will also be given a tracking number.

Refunds & Store Credit

I have returned my item. How soon will I receive my refund?

Refund process begins after we have completed evaluating your returned product. This quality evaluation process may take up to 3 working days. We will send you an email notification once completed. To process your refund more quickly, you have the option to request a refund via store credit, which will be offered over the phone by our Returns Team. 

Otherwise, you will be refunded according to the following table:

Sale & Bulk Order

Products purchased in large quantities, at reduced rate may not be returned or exchanged. 

After Sales

Should you have any question with regards of direction of use of the product, the service that we provided, any question please contact us at:

• Contact Email: sales@lianhing.com.my
• Telephone No.: +6(03) 8948 3939
• WhatsApp No.: +6(16) 210 9374

Note:

Website Error

From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.